When your aging parent or loved one can no longer drive safely, finding reliable, dignified elderly transportation becomes a pressing concern. Tootl Transport provides elderly transportation services designed specifically for seniors who need more than a standard ride—offering door-through-door assistance, wheelchair-accessible vehicles, and trained drivers who understand the unique needs of older adults. Founded by Tom and Michelle Dacy, former family caregivers with 20+ years in specialized transportation, we help seniors maintain independence while giving families peace of mind.
Tootl Transport has coordinated wheelchair-accessible transportation for tens of thousands of clients since our founding—from individual families to major healthcare organizations like Northwestern Medicine and rehabilitation centers like Shirley Ryan Ability Lab. Our founders’ personal experience as caregivers informs every operational decision, from driver selection to vehicle maintenance protocols.
Operating 24/7/365, we serve families, healthcare facilities, senior living communities, and case managers across our service area. We coordinate rides for:
Our service accommodates walkers, wheelchairs, scooters, and other mobility devices. Each ride includes assistance matched to the passenger’s specific needs.
Door-through-door assistance means our drivers help passengers from the front door of their home to the lobby of their destination. Standard curb-to-curb services stop at the vehicle, leaving passengers to navigate stairs, doorways, and parking lots independently. Our trained drivers provide physical support through each transition, wait patiently during transfers, and help with doors and entryways—reducing fall risk and travel anxiety.
At medical facilities, drivers assist passengers to the check-in desk or designated waiting area. For return trips, facility staff notifies us when the appointment concludes, and our driver meets the passenger at the facility entrance or lobby.
Door-through-door service serves seniors who use walkers or wheelchairs, those recovering from surgery or managing chronic conditions, individuals with balance concerns or vision limitations, and people living with dementia or memory challenges who may become disoriented in unfamiliar settings. Adult children coordinating care from a distance rely on our detailed communication and safe handoff protocols.
Every Tootl driver completes background screening, defensive driving certification, and hands-on training in mobility device securement, fall prevention techniques, and respectful communication with passengers experiencing cognitive changes. Drivers are employees, not independent contractors, and participate in ongoing safety education.
Our ADA-compliant fleet includes wheelchair-accessible minivans and transit vehicles equipped with:
Vehicle interiors accommodate standard wheelchairs, most power chairs, and mobility scooters up to 600 pounds (device specifications required at booking to confirm compatibility).
Call our 24/7 dispatch line or submit an online request with pickup and drop-off addresses, appointment time, and mobility equipment details. We recommend booking 24-48 hours ahead, though same-day requests are accommodated when driver availability permits.
You’ll receive confirmation with your driver’s name, vehicle number, and estimated arrival window. Drivers arrive on time and assist from your door to the vehicle. For recurring appointments—such as dialysis, physical therapy, or adult day programs—we can schedule weekly or monthly rides with the same driver when possible.
We accept most major credit cards for private pay individuals, and we offer monthly invoicing for businesses, care facilities, and organizations that schedule regular service. Contact our team to verify coverage options or explore elderly transportation services available through private payment.
Contact Tootl Transport today to discuss your family’s transportation needs and schedule your first ride with our experienced team.
We recommend booking 24-48 hours ahead to ensure driver availability and proper vehicle assignment for your mobility equipment. Same-day requests are often accommodated depending on current demand and driver schedules—call our 24/7 dispatch line to check availability for urgent transportation needs.
Yes, if the scooter meets our vehicle specifications. Most scooters fit, but we need dimensions (length, width, height) and total weight (scooter plus passenger) when booking. Our dispatch team will confirm the appropriate vehicle for safe transport.
Our drivers provide transportation and mobility assistance but cannot accompany passengers to appointments or provide medical care. For appointments that require support within the facility, we recommend arranging for a family member, professional caregiver, or facility aide to meet your loved one. Learn more about our complete service offerings.
We accommodate multiple passengers traveling to the same destination in a single vehicle when space and mobility equipment allow. Pricing depends on the number of passengers, equipment requirements, and vehicle capacity—our dispatch team will provide a quote based on your specific needs when you book.
While we don’t offer automatic group discounts, families and care facilities scheduling recurring rides for multiple seniors (such as weekly trips to the same senior center or regular medical appointments) may benefit from streamlined coordination and consistent driver assignment. Contact our team to discuss your situation—we’ll work with you to find the most practical and cost-effective elderly transportation solution for your family or facility.
“You are by far the best contact I have had the opportunity to work with in my 5 years here.”Mallory PSenior Event Services at Windy City Limo
“We have been very pleased with your services!”Naomi SDirector of Rehabilitation Nursing at Schwab Rehabilitation Hospital
“Thank you so much for your support of our patient. She and her family loved their outing to Northbrook Court, something she has not been able to do since she got sick. They had wonderful things to say about your driver. The opportunity to have a ‘normal’ family outing was so very meaningful to all. It would not have been possible without your company and its support.”Roberta WLCSW
“Your staff was great during the event. The Alderman got a lot of compliments regarding the wheelchair buses and their travels. I personally appreciate your staff’s friendliness, prompt timing, and ease to navigate through a chaotic time. Again, thank you for such a great experience and phenomenal customer service!” and “I just wanted to say thank you and your team for such awesome service yesterday. It was good seeing the drivers who assisted me last year and their great customer service skills. They did such a great job!!!!!”Marissa MCommunities 4 Construction and Signature Affairs
“I can’t thank you enough for all you do and how helpful and quick you are. It is always such a relief when you are working. Sometimes these rides are so last minute and you fill every need.”Laura DPresident of LifeStyle Options
"I wanted to thank you guys for the amazing job that you did arranging our vans to go see Hamilton. Really enjoyed the drivers perfect timing was wonderful. We'll certainly plan to use you in the future as we do more and more things like this knowing that it's doable.”Jeff LGroup Coordinator
“Just got a voicemail from the patient. He said that his experience today with transportation was 'a dream come true’."Kristen HNorthwestern Memorial Hospital
“My precious wife passed on February 15th. At this time I wanted to express my thanks and appreciation to you for always working with me and my family to provide her with the ability to have the transportation services to get to places where she was able to find joy and enjoy happiness that was hard to come by in these recent years. So glad the company provides such a valuable service for people that otherwise would be unable to get around like everyone else.”Ken KHusband of Passenger
“My family was very happy with your services in transporting my father on Thanksgiving Day. Especially, in getting it set up for us on a very short notice. It was a pleasure doing business with you, and we'll definitely utilize your services in the future!!”Joanne GFamily of Passenger
“Thanks so much, you’re a life saver.”Frieda DPassenger